FAQ

The questions we get asked most. If yours is not here, message us and we will answer it.

Are your products authentic?

Yes. Every product is imported directly from Korea, from the brand or its authorised distributor. We do not buy from resellers or unofficial channels.

How can I verify a product is genuine?

Barcodes are left intact on every item. You can scan the barcode or check the batch code printed on the packaging against the brand website.

How do I pay?

Cash on delivery, with one step first. You transfer the 80 EGP shipping fee to confirm the order, we dispatch it, and you pay the rest in cash to the courier when it arrives.

How much is shipping?

A flat 80 EGP to every governorate in Egypt. We do not currently offer free shipping.

How long does delivery take?

2 to 5 business days depending on your governorate. We work Sunday to Thursday and are closed Friday and Saturday.

Do you deliver to all governorates?

Yes, through Bosta and other courier partners.

What are the expiry dates like?

We ship fresh stock. If a specific product has a shorter expiry date, it is stated clearly on the product page.

Can I return a product?

Sealed and unused products can be returned within 14 days. Opened skincare cannot be returned for hygiene reasons, and discounted items cannot be returned if you change your mind. Faulty, damaged or incorrect items are always covered.

How long does a refund take?

We process it within 2 business days of receiving the return, then 2 to 5 more business days depending on your bank.

How do I know which products suit my skin?

Message us with your skin type and main concern, and we will suggest a routine. No charge and no obligation to buy.

Questions?

WhatsApp +971 50 195 1082 or email kstyleseoul1988@gmail.com, daily from 10:00 to 22:00.