FAQ

The questions we get asked most. If yours is not here, message us and we will answer it.

Are your products authentic?

Yes. Every product is imported directly from Korea, from the brand or its authorised distributor. We do not buy from resellers or unofficial channels.

How can I verify a product is genuine?

Barcodes are left intact on every item. You can scan the barcode or check the batch code printed on the packaging against the brand website.

How do I pay?

Cash on delivery, and you pay nothing up front. When your order arrives you pay the courier in cash — the value of the products plus the 150 EGP shipping fee. On orders of 4,500 EGP or more shipping is free, so you pay for the products only.

How much is shipping?

A flat 150 EGP to every governorate in Egypt. Orders of 4,500 EGP or more ship free.

How long does delivery take?

2 to 5 business days depending on your governorate. We work Sunday to Thursday and are closed Friday and Saturday.

Do you deliver to all governorates?

Yes, through Bosta and other courier partners.

What are the expiry dates like?

We ship fresh stock. If a specific product has a shorter expiry date, it is stated clearly on the product page.

Can I return a product?

Sealed and unused products can be returned within 14 days. Opened skincare cannot be returned for hygiene reasons, and discounted items cannot be returned if you change your mind. Faulty, damaged or incorrect items are always covered.

How long does a refund take?

We process it within 2 business days of receiving the return, then 2 to 5 more business days depending on your bank.

How do I know which products suit my skin?

Message us with your skin type and main concern, and we will suggest a routine. No charge and no obligation to buy.

Questions?

WhatsApp +971 50 195 1082 or email kstyleseoul1988@gmail.com, daily from 10:00 to 22:00.